F A Q

Please contact us further if you’re still not answered.
Art Collectors

I see an artwork I like, but I don’t know how big it is?

Click on the artwork you like and you will see an enlarged photo of the piece on the left hand side of the page.

Scroll down below the piece and there are all the details as ‘Additional Information’, including the dimensions.

I see an artwork I like, but I don’t know how to buy it?

We have got you covered. Click on the artwork you like – you will go to a page with a larger photo of the artwork and all its details. Below the details, you will see a button: Add to Cart. Simply click it. Once you have done that, you can either check out immediately (a button will come up) or add more artwork to your cart. You can also click on the trolley at the top of the page to check out. You can pay us via Credit Card or EFT.

Is my transaction secure?

We take the utmost care and concern for your privacy while you’re shopping on our site. We will never share or sell your information to any third party, and the information we collect is solely used to contact you about your order if necessary.

Transactions on our site are secured using PayFast encryption technology to ensure that your personal information (especially your name, address and credit card number) stays out of the wrong hands, and cannot be read or intercepted as it travels to our payment processing system.

You can also EFT directly to Unsung Art’s account if you wish.

How much does delivery cost?

R80.00 nationwide in South Africa.

Please contact us for international rates included the pieces you are wanting to purchase.

Do you ship internationally?

Yes, we do! We’re excited about our international customers and work to offer the most reasonable shipping rates possible.

Please contact us for international rates included the pieces you are wanting to purchase.

When can I expect my art to be delivered?

If it’s a national delivery, usually around 5 – 10 working days. If it’s international, usually between 10 – 15 working days.

All days are from the day of received payment and we try get your piece to you as soon as possible.

Can I come see the artwork before I buy it?

Of course you can, if you happen to be based in Cape Town. Just email us and we will set up a time for a viewing.

Is the piece I am buying a limited edition print?

No, all the pieces on Unsung Art are once-off, 1 of 1 editions.

Can I buy a gift voucher for my friend?

Yes, you can (and,can we be friends?)! Click here to purchase a gift voucher.

Can I buy an artwork as a gift for my friend?

Yes, you can (and, can we be friends?)! Proceed as usual and when you get to check-out:

  1. Select ‘Ship to a different address’ and place your friends details here.
  2. State ‘This is a gift’ in the comment section and include the note you would like written on the card to them.

What is your return and refund policy?

Unused and unopened orders may be returned within 15 days of receipt for a refund. Once we receive the returned item(s) the charges will be credited to you (shipping costs are non-refundable). Used, opened, and/or final sale items cannot be returned.

This does not apply for customised orders. Customised orders are non-refundable once your order is confirmed.

The artwork I want to order has been sold?

Unsung Art offers a commission service.

We will contact the artist to see if they would like do a similar piece to what was sold and then put you and the artist in contact.

Artists

Who can submit art to Unsung Art?

Anyone!

How does the submission process work?

If you would like to be an Unsung Art’ist – please email hello[at]unsungart.co.za with 5-10 samples of your work.

Do I need to send you professional photographs of the artwork?

No that’s not necessary… but do make sure you portray your artwork the best way possible.

Do you keep the art at Unsung Art?

Yes. Unsung Art warehouses all the art. This way, we can ensure professional photography of the pieces and consistent packaging and shipping. However, this means that if we accept your pieces, you need to get them to us (at your cost) before we can put them online. We are based in Cape Town.

What type of art do you take?

At this point we only take art that can be easily packaged and transported. This generally means anything on paper, canvas and board that can fit into a car.

In terms of subject matter and medium, we are quite flexible. However your art needs to be of a certain quality (at our discretion) and ‘sell’-able. That being said, you need to present your art in the best possible way i.e. if it’s on paper, use good quality paper and make sure it’s been trimmed appropriately.

Do you accept photographs?

We do, but the photographer needs to be ok with the print being limited-edition.

Do you accept limited edition prints?

Yes.

Does the art have to be framed?

No. That’s up to you. But if you are to frame your pieces please make sure you use quality frames. We generally feel unframed pieces work best as buyers taste varies. (PS. Please do not send us framed pieces if we have not accepted them in submission.)

How does the pricing work?

You set the price. Your art can sell for anything between R300 and R4000. When setting the price, take into account how long it has taken you to make the piece and the cost of materials you have used.

Do I need to pay Unsung Art to be on the platform?

No. But we do take a small commission for each artwork that is sold. That means you get paid the retail price minus the commission.

If I sell an artwork, when do I get paid?

Unsung Art makes payments to artists on the last working day of every month (for any art sold in the previous 4 weeks).

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